Returns & Refunds
Clear and transparent return guidelines for archive and pre-owned items purchased from Gustavs Archive.
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14-Day Return Window

EU customers may request a return within 14 days from the date of delivery.

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Item Condition

Items must be returned unworn, unwashed, and in the same condition as received.

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Return Shipping

Return shipping costs are the responsibility of the customer.

How to request a return

To request a return, please contact us via email before sending your item back. Include your full name, order number, and contact details. Once approved, return instructions will be provided.

Return requirements

  • Items must be returned in original condition
  • All original tags must remain attached
  • Any included packaging or accessories must be returned
  • Items showing signs of wear or damage after delivery will not be accepted

Refunds

Once your return has been received and inspected, you will be notified of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

International orders

International orders are considered final sale and are not eligible for returns. We recommend reviewing all product details carefully before purchasing.